Versa Lite won't turn on

[Matty82]

My versa lite will not turn on regardless of charging for hours and holding the left button down for ages, any idea what other options I may have? I've only had this since December!!!

[RicardoFitbit]

Hi @Matty82, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[Matty82]

Hiya it is completely unresponsive 

I have tried everything on that article too, thanks for that by the way 

[RicardoFitbit]

You're welcome @Matty82, your reply is appreciated.

I'm sorry to know that your device is still not responding even after trying some troubleshooting steps. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions. 

[Matty82]

Thank you much appreciated 

[RicardoFitbit]

Your prompt reply is appreciated @Matty82.

Please do not hesitate to contact me back if you require further assistance or if you need anything else, I'll be here ready to help you. Your understanding and patience with this issue is appreciated.

Thanks for being part of the Fitbit family. 

[Matty82]

Hello 

No one has contacted me yet?

[RicardoFitbit]

Your update is appreciated @Matty82.

Due to recent events affecting our operations, support options are limited and wait times are longer than usual, please keep an eye on your email inbox because they'll contact you as soon as they can.

I'll be here if you need anything else.