Versa Lite won't turn on

[Berna134]

My Fit bit Versa lite has been giving me trouble staying on and today I cant turn it on at all. It was fully charged last night What can I do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Berna134, welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite's recent behavior and for making sure it was fully charged. I'll be glad to help you. 

In order for me to better assist you with this, please try the following steps:

1. Check in the Fitbit app if your Versa Lite is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Restart your watch by following the steps from this help article: How do I restart my Fitbit device?

If none of the steps above work, I'll recommend doing a factory reset: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

Note that when doing a factory reset you'll need to reinstall any apps on your device after, and if you couldn’t sync your device, then any data on the Fitbit watch will be lost from the last time sync until now. Before doing so, I recommend syncing your Versa Lite, remove it from your Fitbit account and unpair it from your phone's Bluetooth settings, then perform the factory reset. 

[Berna134]

I have tried that and still nothing so not sure what is wrong. Any other suggestions I have only had this 6 months

[MarreFitbit]

Hi there @Berna134, thanks for getting back. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

[Childe]

I am having the same issues as Bersa and have also only had my Fitbit for about 6 months 

[MarreFitbit]

Hello @Childe, welcome here. Thanks for reporting that you're also having the same issue with your watch. So I can move forward and helping you in a better way, would you mind checking this post and try the steps I recommended? 

[Childe]

When I try to sync my Fitbit it fails every time or my phone says “device not found” I charged my Fitbit over night so it isn’t dead. When I try the factory reset the the Fitbit logo never appears so I can’t tell when to press the back button again 

[MarreFitbit]

Hi there @Childe. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[Amymanderson]

Hi there, I am having the same issue.  I followed all the recommendations in this thread and nothing appears on my screen.  It was fully charged last night, now the app cannot locate the device, and nothing appears when I try to restart or do a factory reset.  Please help!  I use my Fitbit everyday.

[MarreFitbit]

Hi there @Amymanderson, welcome to the Community Forums. Thanks for the details shared in your post and for following the tips and recommendations I provided above. At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.