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Versa Lite won't turn on

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‎09-16-2020 23:15 - last edited on ‎09-17-2020 05:21 by Fitbit Moderator

‎09-16-2020 23:15 - last edited on ‎09-17-2020 05:21 by Fitbit Moderator

My versa lite stopped working this morning. The alarm still went off but just a grey screen. Then just went black. I have tried to reset it a few times and have also thoroughly cleaned it using the instructions posted on the forum. It also wont charge but says in the app it is at 62%

 

Moderator Edit: Clarified subject

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‎09-17-2020 05:26 - edited ‎09-20-2023 09:42

‎09-17-2020 05:26 - edited ‎09-20-2023 09:42

Hi there @Curlyrach87, welcome to the Community Forums. Thanks for the details provided in your post about the recent behavior of your Versa Lite. I appreciate you've already taken the time to troubleshoot your watch prior to posting here. Nice way to go! 

I've seen you got in touch with our Support Team after posting here and they already helped you. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.

Maria | Community Moderator, Fitbit


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