Versa Lite won't turn on

[MolokoG]

My fitbit wont switch on its fully charged on the app but it refuses to switch on

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @MolokoG, welcome to the Community Forums. I'm sorry to hear that your Versa Lite isn't turning on, I understand where your concern is coming from and how you must be feeling. Thanks for the details shared in your post, I'll be glad to help you.

If you haven't done so yet, please try restarting your watch by following the steps from this help article: How do I restart my Fitbit device?

If the restart doesn't work and your Versa Lite does not vibrate when you connect it to the charger, try these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Regarding the battery level on the Fitbit app, note that it updates every time you sync. That means that if your watch hasn't synced yet, your app will still show the battery percentage of the last sync. 

Once you charge your watch make sure to sync and you'll see that the percentage on your Versa Lite will match with the one on your Fitbit app.

I've moved your post to Other Versa Smartwatches for organization purposes.