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Versa Lite won't turn on

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‎12-06-2020 17:23 - last edited on ‎12-06-2020 18:18 by Fitbit Moderator

‎12-06-2020 17:23 - last edited on ‎12-06-2020 18:18 by Fitbit Moderator

My fitbit versa lite edition was working fine up until yesterday I can't get it to turn on or even charge and I haven't even had it a whole year yet. It won't turn on all that happened was that I received a text and the next thing you know it won't turn on and all it does is vibrate. Please help

 

Moderator Edit: Clarified subject

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‎12-06-2020 18:18

‎12-06-2020 18:18

Hi @Pcolesie, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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