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Versa Lite won't turn on

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‎01-09-2021 00:40 - last edited on ‎01-12-2021 17:38 by Fitbit Moderator

‎01-09-2021 00:40 - last edited on ‎01-12-2021 17:38 by Fitbit Moderator

i factory reset my fit bit versa lite and deleted the device from the app. But now my fit bit wont turn on no matter how charged it is. I cant turn it on at all to start everything up. Help

 

Moderator Edit: Clarified subject

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‎01-09-2021 04:32

‎01-09-2021 04:32

Probably best to contact Fitbit Support  directly.They may be able to help you.

Author | ch, passion for improvement.

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‎01-12-2021 17:37

In response to Guy_

‎01-12-2021 17:37

Hi @Brooke-babe, welcome to the Community Forums.

 

Thanks for your post and for the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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