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Versa Lite won't turn on

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‎01-11-2021 11:48 - last edited on ‎01-11-2021 16:07 by Fitbit Moderator

‎01-11-2021 11:48 - last edited on ‎01-11-2021 16:07 by Fitbit Moderator

Hello.. 2 days ago my Fitbit started to freeze and then on Saturday night it just completly went blank and I couldn’t see anything.. and now it has just turned off completly and won’t come back on 😞 wondering if someone could help me with this. It’s only been a few months since use replaced it as the same thing happened before.. greatful if use could get in touch to help resolve it thankyou 🙂

 

Moderator Edit: Clarified subject

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‎01-11-2021 16:07

‎01-11-2021 16:07

Hi @MauraMelki1, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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