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Versa Lite won't turn on

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‎01-25-2021 09:00 - last edited on ‎01-25-2021 11:21 by Fitbit Moderator

‎01-25-2021 09:00 - last edited on ‎01-25-2021 11:21 by Fitbit Moderator

Hi,

 

Versa lite not switching on even though it fully charged and was working this morning. Noticed my steps havent synced correctly but tried rebooting and still nothing, please help. 

 

 

Also the LED light for heart rate is not working at back of my fitbit. 

 

Please I need to get my steps and my Fitbit to be working....

 

 

Moderator Edit: Clarified subject

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‎01-25-2021 11:22 - edited ‎08-31-2023 05:27

‎01-25-2021 11:22 - edited ‎08-31-2023 05:27

Hi there @Debbied79, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand how you must be feeling. 

I've seen that our Social Media Team has created a support case on your behalf to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

Maria | Community Moderator, Fitbit


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