Versa Lite won't turn on

[holly_d]

My fitbit stopped tracking my heartrate recently, and then stopped tracking my calories and steps properly. I tried my best to troubleshoot these problems, turning the heart rate on and off, the device on and off and factory resetting, among other options. 

My fitbit only deteriorated from there, as when I synced to my phone the calories and steps they reset to a much lower number than they were, and the battery dropped 80% over the course of a few hours and now the device is turned off and will not switch on, despite being charged overnight, it seems dead.

I only bought it a year ago and I don't want to have to buy a new one, but I don't know what else to do. 

Does anyone have any help to get it working again? 

Moderator edit: subject for clarity

[Guy_]

In all probability it was an IOS Fitbit App fault that was causing problems.

Try turning off Bluetooth on the phone when not needing to sync and see if the battery lasts which will confirm the fault.

Factory resetting a watch is risky and it loses data that was not synced already.

[MarreFitbit · Accepted solution]

Hi there, @holly_d. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already helped you on this matter. If you have any further questions regarding the outcome of your case, feel free to update it so they can continue assisting you.