Versa Lite won't turn on

[Claireacluck]

After charging my phone last night the screen is now blank , the back light comes on but nothing on screen , also no sensor lights on back and won’t connect to phone , I’ve tried all troubleshooting and all other suggestions but nothing . Can anyone help 

Moderator Edit: Clarified subject

[Boultk]

Im having the same issues with mine since Aug 1st

[MarreFitbit · Accepted solution]

Hi there, @Claireacluck. Welcome to the Community Forums and trying to troubleshoot the issue with your Versa Lite before reaching out.

Hello, @Boultk. Thanks for stopping by here. I was wondering if you have tried any steps so far? 

Regardless of the steps you both have tried so far, I suggest the following:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Hope that helps. 

[Boultk]

I have tried all these steps multiple times. My screen doesn't turn on at
all. Its fully charged I cleaned all the connections , its not the
battery, its not the charger. Its the screen of the device is not working
what so ever. Ive even tried changing the clock face multiple times but no
resolution. Im extremely disappointed in the life span of the fitbit
products. I cant afford to replace this every two years because of
defective workmanship. As you can see I have been a loyal customer, I
even purchased the Ace3 for my grandson. If I do not get a replacement
free of charge I will be switching to Garmin as they back their products
and they don't have a two year life span.

[Claireacluck]

I too have tried everything , mine is exactly the same just a blank screen
no matter what , very frustrating

[MarreFitbit]

@Boultk @Claireacluck I appreciate you had followed the tips and recommendations provided above. We‘re taking your comments and sentiments in regards to our products into consideration.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!