Versa Lite won't turn on

[Deeannknapp]

I put my versa lite on the charger. It take a little while for it to show the start screen then won’t do anything else. It will stay on the start screen for a while. I pull it off and it won’t turn on. What can I do to fix it? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Deeannknapp. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite  before reaching out. 

I'd suggest trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa Lite from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

[Deeannknapp]

I have moved my charger to different outlets and it just does the same thing. It turns on only to the Fitbit logo and will stay like that for a while then turns off. When I take it off the charger and try to turn it on it will go black. I took a video not sure how to share it

[MarreFitbit · Accepted solution]

@Deeannknapp Thanks for the update. 

Since your Fitbit device is stuck on the Fitbit logo, please try the following steps:

• Unpair your Versa Lite from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.
  
  

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

In order to attach a video, please try the following:

• When you're in the reply page, click on the Insert Photos icon (the little camera). 
• Then, click on the Choose File in the middle of the grey window that will pop up. 
• Search for the photo on your computer or phone and click on Open.
• Once the image shows up in the grey windows, select the size and the position and click on Done.