Versa Lite won't update after factory reset

[mlansing]

I have a Versa Lite that is only 4 months old.  Yesterday it somehow lost time.  When it was 10am the watch said it was 9:50am.  It is fully charged.  Tried powering it off & soft rest and nothing worked.  Did a factory reset this morning and now -- nothing.  The screen is stuck on the watch.  How do I move past this issue?  Or do I need to send it back and get a replacement? 

I've tried to upload a photo, but it will not let me search for it on my computer.  Watch screen has a blue line on the left side and the fitbit logo. Tried holding the button to soft reset but now that is not working.  

My Galaxy S9+ shows that it synced as soon as I did the rest and tried to update the watch.  

[LiliyaFitbit · Accepted solution]

Hello everyone, thanks for your participation in the Community. I am sorry for the delayed reply.  

I appreciate the time that each of you took to share the details of the issue, the troubleshooting done and your experience. 

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite, which addresses and solves the firmware update issue. Please check this link for more information.

If you have any questions, feel free to let me know.

[RainaSafiya]

Sent from my iPhone

[NATHANSPURS]

Tried everything including trying to update it from W10 laptop . Also my Samsung S10 . Update keeps failing . 

[LiliyaFitbit]

Welcome to the Fitbit Community, @NATHANSPURS.

Thank you for joining the thread and sharing that you're experiencing difficulties with updating your device's firmware. I appreciate your troubleshooting efforts and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions. 

[Lisad1976]

This is happening to me as well. Update wouldn't finish so I did a factory reset (before I read u weren't suppose to). I've tried continuously to update the Fitbit & it will not update & the Fitbit logo is the only thing that shows on the watch screen. Very frustrated! It's a year old!!!!! 

[NATHANSPURS]

I only read in one place about not doing a factory reset ( which is strange ) must be a fault if it doesn't work after a factory reset , Mine is only a few months old . I've done factory resets on lots of things over the years and this is the first thing that wouldn't work after doing so . 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lisad1976. Thank you for your reply, @NATHANSPURS. 

@Lisad1976 thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry that you are going through this situation, I totally understand how you are feeling and I am here to assist you with that. I recommend to plug the watch into a computer and try to update over Bluetooth. You may need to resume the update if it fails a few times. For step-by-step instructions, see Why can't I update my Fitbit device?

@NATHANSPURS I appreciate your feedback and the additional details. I understand your concern and would like to advise that it is not recommended to do a factory reset as a troubleshooting method for Versa Lite. Our Support team will be contacting you soon regarding this matter, please keep an eye on your inbox.

Keep me posted on the outcome. 

[madhav12]

hey @LiliyaFitbit I am experiencing the same issue. I did a factory reset and now my fitbit versa lite is setting up. Can you please help me too? I tried a lot please help 

[Lisad1976]

What version do u have when u go into ur Fitbit app? I did as she told me & it worked!!! My watch is running perfect! Plug the watch into the computer, u may need to update a few times until the watch updates to the proper version! Hope this helps. I can find the original email & copy & paste it if u like...??? 

[madhav12]

I did a factory reset after which fitbit logo comes and doesn't when i try to setup it doesnt detect versa lite, I pluged into the PC and tried also it didn't work

[madhav12]

Yes maybe you can try pasting the original email maybe i can get some help from that

[Lisad1976]

 this is a screenshot of the link I was given. Hope this helps😊

[Wolfie1038]

My Versa Lite has not synced in about 3 days, and nothing I did with the troubleshooting worked, so I figured I would just do a factory reset and start the process all over again.  Up until then, it was working pretty good, but when you spend $160 for a watch and will not tell time.....you gotta do something!

Anyway, I went to about,,,factory reset.  It came back up saying I needed to download the fitbit app to start.  I already have the fitbit app on my phone AND on my desktop computer....but I signed out, deleted the app on the phone and redownloaded and installed it.  Nope...that fixed NOTHING!  I have tried holding the one and only button in...get the logo and a vibrate and then it just starts scrolling all the languages telling me that I need to download the fitbit app to start!  This is totally ridiculous!!!  Someone please help this old lady celebrate her birthday today with a solution to get this watch up and running again.  Thanks in advance.

[Lisad1976]

I connected the watch to my computer
That worked!!!
Hope that helps!!!