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Versa Lite won’t update and screen won't swipe

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‎05-03-2020 02:46 - last edited on ‎05-04-2020 19:41 by

‎05-03-2020 02:46 - last edited on ‎05-04-2020 19:41 by

My Fitbit Versa lite won’t update (I have followed all the trouble shooting steps), the screen also appears to be locked as it won’t let me swipe in any direction.

 

 

Moderator edit: subject for clarity

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‎05-04-2020 19:38

‎05-04-2020 19:38

Welcome to the Fitbit Community, @SunsetRunner. 

 

I am sorry to hear your Versa Lite won't update and its screen is not swiping. Thanks for trying to resolve this and I am here to help. Since you've tried the troubleshooting steps to update your watch and the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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