Versa Lite won’t update firmware

[Wesmam]

I have tried multiple times to update my versa lite ( since January) the battery died as I was sleeping one night and since then it won’t update which renders the device useless. I have done the procedure suggested by the help site multiple times. I have deleted the app, remove the versa from my profile, restarted phone and/or versa, turned Bluetooth on and off. Nothing works. any ideas to make it work? Thanks

Moderator edit: format

[JuanJoFitbit]

Hi @Wesmam, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I would like to follow up on the firmware update issue that your Versa Lite is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums. Please let me know if you tried the steps listed in this help article. This article contains the steps that you already tried but you can skip them and proceed with the rest. Please confirm if you already tried them and I'll be happy to assist you accordingly.

Looking forward to your response.