Versa Lite won’t update it firmware

[Kelzer]

I got a Versa light for light as a gift. I already had the charge. It never showed notifications so after reading loads of other posts I did what it suggested and restored factory settings yesterday.

since then it’s been updating. I left it all night and woke to it cancelling the update. and now won’t even start the update. I’ve read all the posts I can’t find where the WiFi is on the Fitbit app. 
it’s driving me mad. 2 days this is going on. So basically it’s never worked properly for me.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Kelzer, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it won't update its firmware. I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome! 😀