Versa Lite won't update its firmware

[April.k]

Stuck on 3% download for the os, It has been like this for 8 hours, Followed all the steps on the forms, I factory reset, reset, delete synced  profile data and factory reset cleared all the existence of the fitbit off my phone and still won't get past 3%, we are on a 1gb download speed so that should not be a problem normal downloads take less then a minute even 5gb downloads take 2 minutes.

Any fix would be amazing,

P.s. it's at 3% after 8 hrs so no I won't be resetting it again!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @April.k, welcome to our Fitbit Community. I'm sorry to hear that your Versa Lite didn't complete the firmware update. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀