Versa Lite won't update or turn on after a factory reset

[HollyMcClain]

Ok so when I woke up my fitbit was displaying the wrong date and time. I followed all instructions nothing worked so I read that I needed to do a factory reset. Now my fitbit will not update nor turn on. The update goes to 15% then cancels out. I have followed ALL instructions and really need help. I have severe health problems and depend on my fitbit to track my heart rate. Pleassssseeee HELP!!!!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @HollyMcClain, welcome to the Community Forums. Thanks for trying to troubleshoot this situation before reaching out. We acknowledge the limitation we have on our part particularly on what you have experienced.

When you performed the restart on your watch, did you feel a vibration? If your Versa Lite did not vibrate, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.