Versa Lite won't vibrate when I get notifications

[Verdine1]

My messages is not coming through to my versa lite. I checked my settings and I restarted my phone. If I swipe down I can see my messages, so it is synced and coming through it's just not vibrating and hopping up on my screen.

Please advise. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Verdine1, welcome to the Community Forums. I'm sorry to hear that your Versa Lite has stopped notifying you about your notifications, I understand how important is to you to be alerted when a notifications comes through. Thanks for the details provided in your post and for the steps you've tried to solve the issue. I'll be glad to continue assisting you.

Keep in mind that your Versa Lite vibrates to alert you at various times, including if you set an alarm, when you hit your step goal, or if you haven’t met your hourly activity goal. Have you see if the vibration is also missing for this features? Have you checked if your Versa Lite vibrates with silent alarms?

If your watch didn't alert you, make sure you successfully set an alarm. For more information, see How do I manage alarms on my Fitbit device?

If you correctly set the alarm or aren’t receiving other alerts, test your device’s vibration motor. Connect the device to the charging cable. For more information, see How do I charge my Fitbit device?

Keep in mind that when you turn on the do not disturb, quiet hours, or driving mode setting on your phone, your Fitbit device receives notifications but won’t alert you. Swipe down from the top of the screen to see your notifications.

To temporarily turn off notifications on your Fitbit device:

• Swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Tap the quick settings icon > Do Not Disturb or Sleep Mode. For more information, see How do I navigate my Fitbit device's screen?

Note: If you have an Android phone, you can set your Fitbit device to always send you notifications:

1. Tap the Today tab > your profile picture > Notifications.
2. In the Vibration Settings section, turn on the Always Vibrate option.

I'm looking forward to your response.