Versa Lite won't vibrate when reaching my step goal

[Josh101]

My versa lite suddenly stopped vibrating for my step goal and active hours. I tried looking to others with the same problem but all of the solutions they gave didn't work. I know it started doing this after I updated it. I tried resetting it, changing my goal and rechecking it but that didn't work. Thanks.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

@Josh101, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it won't vibrate when reaching your step goal or active hours. By the way, thank you for trying to get this issue resolved before contacting our forums.

I would like you to try one more workaround that has been helpful for this type of issues. Try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data.

Finally, monitor your Versa Lite during the next 48 hours and see if it vibrates when reaching your step goal and active hours.

Keep me posted on the outcome.

[Josh101]

It worked. Thank You! It is now performing perfectly thanks to the system reset.

[JuanJoFitbit]

@Josh101, I'm sorry for the late response. However, I'm so glad to hear that you are back on track with your Versa Lite after performing a factory reset. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀