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Versa Lite won't work after a factory reset

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‎12-01-2019 12:08 - last edited on ‎12-02-2019 13:27 by Fitbit Moderator

‎12-01-2019 12:08 - last edited on ‎12-02-2019 13:27 by Fitbit Moderator

I reset to factory settings and will not finish, update or anything. It’s basically useless. Any ideas? I’m ready to return it to its maker. 

 

 

Moderator edit: updated subject for clarity

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100 REPLIES 100

‎06-02-2021 19:11 - edited ‎06-02-2021 19:13

In response to Claremarie61

‎06-02-2021 19:11 - edited ‎06-02-2021 19:13

Hello everyone, thanks for your participation in the Community.

 

Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. I understand that this can be very frustrating. It’s not recommended to factory reset Versa Lite, however if you've already done so, I recommend to plug your watch into a computer and try to set it up again. If you're experiencing any difficulties, please follow our tips in Why can't I update my Fitbit device? 

 

If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

 

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

 

Have a nice day.

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