Versa Lite won't work after a factory reset

[Susan406]

I reset to factory settings and will not finish, update or anything. It’s basically useless. Any ideas? I’m ready to return it to its maker. 

Moderator edit: updated subject for clarity

[eren1278]

hello I did not open my watch after resetting my fitbit versa lite watch. Although I did the steps you said, I didn't get any results. Can you help me?

[LiliyaFitbit]

Welcome to the Fitbit Community, @eren1278.

Thank you for joining the thread and sharing the issue you're experiencing with your Versa Lite. I appreciate your troubleshooting efforts and I am here to help. In order to assist you better, I would like to confirm if your watch has completely stopped working and if you see anything on the screen? Please also confirm if you've followed the instructions from this help article: Why can't I update my Fitbit device?

Looking forward to hearing back from you.

[FedUpNow2020]

This is OUTRAGEOUS - it's still NOT working,  I've followed the exact directions that I was instructed by FitBit  Customer Service Representative, Mary that I spoke with last week......

I need to return my FitBit, and hopefully you'll can rectify the problem. Why is that happening?.... 

[justpink65]

So now my fitbit replacement is losing time its about 1 hour behind. How do
i fix that??

[eren1278]

After resetting my watch, nothing appears on the screen in any way and has not been opened for 2 days. Although I charged it for 2 hours, it didn't turn on. thank you for your help in advance

[KunalGoel]

This process isn't working after umpteen number of events. The product is good but this problem of restarting after factory reset is a big big turn off

[SunsetRunner]

I got massage " Data not cleared sync and try again"

After sync my Fitbit I am trying to update software it start update but again same massage appeared at screen

[Simmsmichelle]

It does not work after factory reset I tried the steps but it still does not work

[mamba99]

have you solved the problem? i am asking because i am experiencing the same issue and don't know what to do

[Trudy1952]

I don't seem to find that option please can you tell me where to go for update through USB

[Simmsmichelle]

No I have not solved my problem yet

Sent from my iPhone

[bettie20]

Yes, only when connected to computor then you have to select update via usb then it works

Sent from my iPad

[Glitterbug81]

I've tried to fgctory reset my fitbit versa lite and it doesn't work, or it say's downloading on the fitbit app, but it don't go past 1%, or it say's data not cleared, sync and try again. I don't even know what happened for this screen to come up on my fitbit.

[ljschwobe18]

Thank you so much, I was very upset and thought I would have to buy a new one.  But I followed your instructions and it worked.

[bettie20]

I had the same. Also thought I must buy a new one. All update after that
one was fine.

[PratyushaU]

i dont see any firmware download

[OnCloudBull]

I have experienced this issue and my device will no longer find my fitbit and is 3 hours slow on the clock

[bettie20]

I aventually bought Garmin. Will never buy fitbit again.

[7JGRXS]

I try of this steps for connecting versa lite. 
still not connecting watch to my phone

[Claremarie61]

This did the trick, thank you!!!