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Versa Lite won't work unless it's connected to the charger

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Today morning I have kept my versa Lite on charging and it was 100% charged .
As soon as I remove it from charging rom 4-5 sec it get switched off.
I have tried multiple troubleshooting techniques like:
factory reset, cleaning the connects points of charging and other areas,
but still issue persists.

Kindly pls let me know what next be done .

 

Moderator Edit: Clarified subject

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3 REPLIES 3

Hi there, @jainm. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. Please stay tuned to your inbox for updates on your case. 

Have a nice day! 

Maria | Community Moderator, Fitbit


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Hello Maria,

Please let me know what can be done as i have already done all the possible trouble shooting.
My watch is switche's on only when its connected with charger.
As Soon i disconnect it it goes off.

Update: 

@MarreFitbit 
Please let me know how to check if there can be any hardware issue or battery issue.

 

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@jainm Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer