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Versa Lite won't work unless it's connected to the charger

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‎07-16-2022 13:05 - last edited on ‎07-17-2022 07:59 by Fitbit Moderator

‎07-16-2022 13:05 - last edited on ‎07-17-2022 07:59 by Fitbit Moderator

My Fitbit is no longer working when off charge. It turns on while on charge but when I take it off the screen just goes black? Does anyone know how I can fix this? 

 

Moderator Edit: Clarified subject

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‎07-17-2022 08:00 - edited ‎06-14-2023 04:06

‎07-17-2022 08:00 - edited ‎06-14-2023 04:06

Hi there, @Shania13. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

While reading your post I was wondering if your watch vibrates when you connected it to the charger? If it doesn't, please try the steps below: 

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-17-2022 08:00 - edited ‎06-14-2023 04:06

‎07-17-2022 08:00 - edited ‎06-14-2023 04:06

Hi there, @Shania13. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

While reading your post I was wondering if your watch vibrates when you connected it to the charger? If it doesn't, please try the steps below: 

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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