Versa Lite wont get any my texts

[shortygirl2004]

Recently I have noticed that I will not get any of my texts on my Versa Lite. I have checked everything on there that i know of. It used to work but all of the  Sudden it's not working. Has anyone else had this problem?

Moderator edit: format

[nattie0807]

This is happening to me too! I get all my other notifications except my text messages! Any idea how to fix it?

[NellyG]

Hi @shortygirl2004 @nattie0807  What phones are you guys using? If they are iOS on the latest update then read the pink banner at the top of all the forum pages.

[nattie0807]

I have a Galaxy S10 Note.

[NellyG]

Hi @nattie0807 Unfortunately the S10 note us not on the Supported Devices List  so the problem may be related to that, but try all the suggestions in THIS Help Article on notification issues and see if you can get it working.

[shortygirl2004]

Using android

[nattie0807]

Thanks!

[NellyG]

@shortygirl2004  WHAT Android? Make and model

[nattie0807]

Samsung S10 Note

[NellyG]

Its @shortygirl2004 who hasnt answered the question.

[Mamat835]

I have a galaxy s10. I've tried restarting my phone, deleting and reinstalling the app, rebooting my versa and still not getting texts notifications. 

[NellyG]

@Mamat835  The S10 should work. Check your setrings in your PHONE SETTINGS (not fitbit). There could be something there that is preventing your messages coming through. In my phone (which is an S8), under Lock Screen I have to have Notifications turned on, and in Notifications I have Messages turned on in App Notifications. Yours might be a bit different, but with a bit of luck somethjng there will work. Failing that, try all the suggestions in the Help Article I linked in my post above above.

[nattie0807]

Thanks, that was actually the first thing I checked. I've tried everything,
I can't figure it out. Oh well!

[NellyG]

@nattie0807  It may just be that tje phone is not a supported device and it just wont work no ,atter what you do.

[nattie0807]

It worked before the update, and I get other notifications.

[NellyG]

Unsupported phones often DO work, but it is usually an update to phone or tracker that upsets tje connection, if/when it is upset. As the phone is not supported, no one is working towards getting it working again. Sadly thats the way it is. It may start to work again, or it may not. Sorry it isnt better news.

[shortygirl2004]

I'm using a Samsung Galaxy 10e

[shortygirl2004]

Me either. I have contacted Fitbit and still nothing. I get calls but no texts. 

[shortygirl2004]

I did that and still nothing for me. I went on a troubleshooting website they have and still no text messages. 

[shortygirl2004]

Mine worked before the updates.