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Versa Lite wont sync with LG V20

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‎05-23-2020 21:06 - last edited on ‎07-01-2020 05:27 by Fitbit Moderator

‎05-23-2020 21:06 - last edited on ‎07-01-2020 05:27 by Fitbit Moderator

I've had this intermittent problem for over a couple of months - my Versa Lite does not sync. Occasionally will update after I restart the phone and watch. But mostly it won't - even after the restarts. Keeps showing "no device found". This is really annoying! Can someone please help. Thanks.

 

 

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‎07-01-2020 05:26

‎07-01-2020 05:26

Hi @USS_Novice, welcome to our Fitbit Community! Regarding the syncing issue that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

As a side note, I'd like to share this help page, which contains a list of the compatible devices.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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