Versa Lite wont turn on

[SunsetRunner]

I woke up this morning to an unscheduled vibration from my Versa Lite. When I looked at it everything was normal. I do not have notifications enabled. A few minutes later I had the same vibration but this time I saw the Fitbit logo. My device restarted but otherwise seemed fine. A few moments later I felt the same vibration and my device restarted again. I headed to the forums and they had said to do a factory reset. So I did and now my device will not turn back on. It also does not vibrate when being placed onto the charger. I have moved outlets to double-check it was getting power and switched charging cords with my husband's to make sure there was nothing wrong with the cord. I have also cleaned my Versa Lite to make sure there was a good, clean connection point. I bought my Versa lite on 9.10.2019 through the Fitbit website. Thanks in advance for anyone's help.

[rettea]

That happened to me with a new Versa in April. Contact customer service, you are still under warranty. I did get a replacement, but you have to send yours back first and then they send you a new one.

[DramaQueenDiva · Accepted solution]

Hi @SunsetRunner,

It sounds like something may be wrong with your battery.  Please contact Support (link is at the bottom of the page) and ask for a Battery Test.  Your Versa Lite shouldn't be acting like that.  Be prepared to send in pictures if needed.