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Versa Lite wrong amount of steps logged

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‎05-08-2020 08:23 - last edited on ‎05-21-2020 05:48 by Fitbit Moderator

‎05-08-2020 08:23 - last edited on ‎05-21-2020 05:48 by Fitbit Moderator

I set up my new Versa Lite three days ago.  Yesterday and today it suddenly logged thousands of steps, once while I was standing still and today while it was charging.  I spoke to tech support and they sent me instructions on a 100 step test that logged 80 steps instead of 100.  Additionally, I tried to change the clock face to one that includes mileage and that failed to connect.  Has anyone else had these issues and resolved them?

 

 

Moderator edit: updated subject for clarity

 

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‎05-21-2020 05:47

‎05-21-2020 05:47

Hi @charlie617, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the wrong amount of steps logged issue that your Versa Lite experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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