Versa - Mind of it's Own

[Quaz]

Ok so my Versa has started having a lot of issues. Basically it's almost like it has a mind of its own;

-Continually tries to flick between the clock face and next screen (looks like a visual stutter) Doesnt allow you to go to either screen
- When you try to get to the next screen yourself, it takes numerous attempts. If you get there, it'll select something automatically (often alarm) and not allow you to get out of it.
-wakes by itself even when set to manual
-when you have the clockface on, you can often see it scrolling through calories/steps etc by itself and extremely quickly

it's basically not useable right now.

I've rebooted it numerous times. I've let the battery die on it completely a couple times (this happens extremely quickly now ). As yet I havent seen the update.

Anyone seen anything like this or have any ideas on how to fix it ?

[NellyG]

Try a factory reset using the settings app if you can get there OK (scroll down to About), but if you cant use the buttons. If this doesnt fix it contact Support (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[lenny4d]

@Quaz   Yes Factory reset as explained in excellent post by @NellyG. Note that "As yet I havent seen the update." only applies after factory reset, not ordinary reboot/restart 🙂 Factory reset will download latest firmware. You will have to reinstall everything from scratch after factory restart.

[Quaz]

for some reason the factory reset isnt working for me ?

Trying it exactly as you'r saying, but it's only getting to the reboot stage, no actual reset

[NellyG]

If it wont do the factory reset you will need to contact Support (link in my signature).

The update hasnt come out to everyone yet (I havent got mine either)

[Quaz]

ok so managed to do the factory reset. Re-set everything up and it's still doing all the same problems

Now what?

[Marrrmaduke]

@Quaz I am afraid you will need to contact Customer Support to guide you through the next steps. This might be a hardware issue. Good luck.

[Quaz]

Just an update

Spoke to customer service for quite some time (over an hour). After a lot of trouble shooting that I'd already done (reboot, factory reset etc) They are now sending me a new Versa

[Marrrmaduke]

@Quaz I'm glad you're getting a new Versa! 😊