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Versa NOT holding charge or counting steps since update! Very disappointed

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‎06-11-2020 10:28

‎06-11-2020 10:28

I have been scrolling through the community posts for the past couple of days and I see a trend: The most recent Fitbit Update did more harm than good.  I hope the developers are working on a quick fix.

 

I am on my second Versa device in a year.  The 1st one was replaced due to a water damage issue that was not supposed to happen.  This week, since the software update, my Versa will not hold a charge (goes completely dead in less than 8 hours!!) will not count steps or record heart rate, and now it will not even turn on.

I have followed all the recommended problem solving steps already suggested in this forum:

  • Charged with original USB from a computer (not a wall jack)
  • Soft re-start
  • Hard re-start
  • Removed & reinstalled Fitbit App on my Android phone (although this seems irrelevant because the phone the watch communicate well in terms of notifications...)
  • Cleaned the contacts
  • Factory Re-set the Versa... this was the last bad choice.  Since the factory re-set it has not turned on at all.  Not even the no batter icon will come on the screen.

I will try to reach out to Fitbit Support, but wanted to post there here to see if there is any feedback from others with this same issue.  I really like my Versa... when it works. But having 2 go dead for different reasons in less than 12 months makes me reconsider my smartwatch choice.  I am looking into other options.

I hope to have a positive resolution soon.

 

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‎06-13-2020 06:04

‎06-13-2020 06:04

Yes, same issues with mine. I am glad to know that it isn't a hardware issue with only my device. I am ready to get rid of it completely. I wouldn't recommend a Versa to anyone at this point.

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‎06-13-2020 12:40

‎06-13-2020 12:40

UPDATE:

I was able to chat with tech support and the person was very helpful and the wait time was not long. Gladys had me try several troubleshooting tests I had already tried and a few new ones. Nothing. My Versa is dead. DEAD. After only about 8 months of use.

Since the warranty is based off purchase date, not use date & I already had to have the device replaced once under warranty, the warranty is expired. I was offered a discount on a new device. I declined. I will not be purchasing another Fitbit.

Good luck to current Versa users. I hope the technology developers can fix the quality of the devices and firmware quickly. I am done waiting.

 

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