Versa Not Charging

[DLanglois]

My Fitbit Versa and charging cradle is less than 4 months old and will no longer charge on the charging cradle. 

Plug it into the cradle and no battery charging screen appears. 

I have tried shutting down, restarting and using different power sources.

Very upset and frustrated as I love my Versa and use it daily.  

[WendyB]

Welcome to the forums!

How are you charging it? Its best in a USB port on your computer

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

[AlejandraFitbit]

Welcome to the Forums @DLanglois and @WendyB thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Are you still having problem charging your watch?

Hope to hear from you soon. 

[DLanglois]

I have tried charging it with the computer but that doesn't work either. 

My watch is still dead and I cannot find any way to make it charge. 

[AlejandraFitbit]

Thanks for the update @DLanglois.

Upon checking with our support team, I was told that you have already a case created. It's great to hear, I know they will be glad to help you out and provide you with a solution.

Let me know if you need anything else. 

[Dgonzo20]

Alejandra - I am having the same issue and I have only owned my Versa for a week. It's dead now. Very frustraring