Versa - Not carrying over calories burnt after exercise

[Chauxes]

I just received my versa today and noticed something after my workout. Going into the app and under exercise, I noticed it doesn't display the amount of calories burnt. However, if you go into the exercise itself, it does display it there. Is this a bug or happening to anyone else? I'm currently using a Samsung S8 as my device .

[bouncing_girl]

Same problem happening here 😕Calories are missing

My calorie burn down if I click on the app. I do have automatic laps enabled

 Htc 10 with latest Fitbit app  installed.

[WavyDavey]

Hi @bouncing_girl & @Chauxes,

I'm not sure, but it sounds like the same issue described below, which can happen with the Ionic and Android app. Since the Versa uses the same FitbitOS as the Ionic, it may be the same thing?

https://community.fitbit.com/t5/Ionic/Calories-displayed-as-quot-quot-for-exercises-in-Android-app/t...

Anway, take a look at the thread and let us know if it describes what you're experiencing.

[Chauxes]

Hello, 

I tried doing this a few times and it still didn't fix the issue. Any other ideas?

[bouncing_girl]

It is and I have posted on there as well 🙂 

[Chauxes]

Still no fix - Is anyone else having this issue?

[FitRN2]

 I am  having the same issue. There doesn't seem to be a solution that I've found this far

[FitRN2]

I logged out of the app and restarted my phone and it fixed the issue. U could try that

[bouncing_girl]

I've done what you said, I've at workout class at 6pm tonight so I'll test it then 🙂 

[FitRN2]

I tested it out by setting my watch to workout mode until I burned one calorie then synced it.

[bouncing_girl]

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@FitRN2 wrote:

I tested it out by setting my watch to workout mode until I burned one calorie then synced it.

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No, didn't work 😞 

thanks anyway

[petertownend]

Thank you for the calorie turn on advice

[Nat-Tastic]

I just got a Versa...found myself with the same problem, did you ever find a fix?

[petertownend]

1. No still not sorted it my friend...not impressed at all

[fara1903]

Still having the same problem with my Versa

[Chauxes]

Unfortunately no. It's still not working no matter what I've done. 

[Buzzsaw]

Yep..same issue here... no calories for a workout...but is shows DISTANCE??

[Nat-Tastic]

It's weird, bc on the fitbit website, it shows it correctly with the calories burned and time. This is strictly an app glitch so you would think its an easy fix.

[Zuza0306]

Have the same issue and already posted about it some time ago, no solution provided yet though.. very annoying!

https://community.fitbit.com/t5/Android-App/Calories-burned-showing-quot-quot/m-p/2694582#M73660

[Nat-Tastic]

Yea, I contacted support about it yesterday, they say they're aware and working on a fix, sooo hopefully with the next update?

Sent from my iPhone