Versa - Restart phone to enable notifications message

[sandrider]

I am trying to get notifications on my versa but the app is telling me go restart my phone as the notification tracker is not working but when i do a test notification it works? 

Moderator Edit: Clarified subject

[Guy_]

Restarting your phone may solve the problem.

[RicardoFitbit]

Hi @sandrider, welcome to the Community Forums.

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Looking forward to your reply.

[sandrider · Accepted solution]

Hi

All seems good now did a hard restart and two updates

[RicardoFitbit]

Your update is appreciated @sandrider.

I'm happy to know that your issue was solved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.