I got a Versa in August 2019. The screen stopped working right at one year after purchase. This fell under warranty and a new Versa was sent in August 2020. Getting the replacement was a great experience and very easy.
The replacement device's screen stopped working March 24, 2021, not even 8 months later. Customer support tried to help me troubleshoot (unsuccessfully) and then transferred me to warranty. The original warranty was out, but I only had this device for 8 months!
Warranty emailed saying this device was out of warranty, but here is a 35% off code for another product.
I have had two Fitbit devices, one lasted one year and one lasted 8 months...and they expect me to buy ANOTHER product? Clearly the longevity of these products is not good.
Today, I called customer service explaining my frustration and expressing concern about spending several hundred dollars on a new Fitbit product when I am now 2 for 2 of the products lasting a year or less. She said she cannot give me a replacement or any discount other than the 35%.
I loved my Versa, but I'm extremely disappointed with this company and this experience. Why in the world would I buy another product when they don't even last longer than a year?
This company doesn't seem to worry much about losing customers. I will be looking at Garmin or Samsung for my next device.
