Versa Screen Degradation ( Black Spot )

[Jeeper22]

I purchased my Versa a little over a year ago from COSTCO and not it began to experience a black spot about 2 months ago at 1 mm. It now has grown to 5 mm and I took it back to COSTCO and they have a 90 policy of returns on electronics.  I CHATED with a fitbit person ( I belive it was a person Jason) and he offered nothing since it was now beyond the 12 months period. I threw me a 25 5 off coupon to repurchase another fitbit device but that was all he would do. This is the second problem I have had with this VERSA ( Broke 2 months in and they replaced it ) but guess that does not start the warranty clock over.  I see this DEGRADATION is happening on others in the community.  If this is how fitbit chooses to handle defects I think made some of these low cost watches out there maybe my solution. Thoughts ?

[AlvaroFitbit]

@Jeeper22 Welcome! It's great to see you around! 

Sorry to hear about your damaged Versa screen. 

Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

Let me know how it goes.

[Jeeper22]

Many companies who know of a specific problem with their product ( as in this case degradation ) will go beyond the "WARRANTY" period and have a customer policy that will reach beyond the warranty period to keep customers happy with the product.  Also since this is a second time of failure in 14 months you would think a company as progressive as FITBIT would extend the warranty period from the REPLACEMENT watch. This is not a inexspensive item and it's my third product from fitbit.  I also have told others in my family and community how responsive FITBIT is as a company.  I feel a 25 % discount from FULL LIST is not the way to treat a customer.