Versa Screen Error - NO heart Beat and Undefined Steps

[Tuane]

Hi

My Fitbit Versa screen died and when I restarted it, it no longer shows my heart beat and at the steps it says undefined steps. If  i go into the watch it shows my steps though. How can I get this to work?

I have restarted it again and it is still not showing.

[Michelle59]

Mine is doing the same thing and I can't find any help

[MakMak]

Hi, @Tuane and @Michelle59! I would suggest restarting it a few more times, sometimes it takes a few times for it to actually take. Also, if I'm understanding your issue correctly, you're having issues with the clockface, not the actual watch. If this is the case, I would suggest trying switching the clock face off and then back on again, sometimes that clears things up.

[Tuane]

I just had to pay for a new clock face to get this sorted. I would say it’s a money making thing!

Sent from my iPhone

[MakMak]

Many of the clock faces available are designed by third party developers. They can choose whether to make their clock faces free or to charge a premium. The Fitbit designed faces will always be free, but sometimes to get the perfect clock face, you might choose to pay. Glad everything is sorted for you!

[vega1670]

I'm having this same issue.  It just started today.  Very irritating.  I've restarted several times to no avail so.... Any other suggestions? Besides Changing the clock face?