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Versa Screen Graphics, Negative Step Count, Battery Life

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‎07-15-2018 09:21

‎07-15-2018 09:21

My son noticed this afternoon that his step count was a '-2430' steps; negative?  Also, his screen graphic keeps breaking up with static.  All this, but not the least of issues, battery life has decreased since last update.

 

Hope there is a fix to all of the above.  We've restarted and tried all other suggestions.

 

P.S.:  I have an Ionic and have noticed the battery issue as well since the last update.S

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3 REPLIES 3

‎07-15-2018 09:23

‎07-15-2018 09:23

Regarding my son's three month old Versa, it is now dead.

Best Answer

‎07-15-2018 10:00

In response to DaliaVivas

‎07-15-2018 10:00

I had a similar issue with an older Fitbit. Can't say the following will correct it and my apologies if you mentioned trying this already but.. ..

I had to clean the charging prong/receptors on my Fitbit device and and then it was able to get a full charge. 

 

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‎07-16-2018 09:56

In response to RecoveringLazyB

‎07-16-2018 09:56

Thank you so much for responding RecoveringLazyB (love the username).  Unfortunately, it is now completely dead.  Will be calling the manufacturer today.

 

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