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Versa Simplified Sleep Data since the beginning of 2020

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‎01-28-2020 19:03

‎01-28-2020 19:03

Hi, I used to get the sleep data just fine, but since the beginning of the year, it’s switched to simplified. I’ve reset the Fitbit and also followed the generic instructions on how to wear the Fitbit and I still get only the simplified data. Can’t contact FitBit Support as I get an error telling me to try back later - anyone have a number I can call

or email address?

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‎01-29-2020 12:41

‎01-29-2020 12:41

Welcome to the Fitbit Community, @JeannieO7263637.

 

I appreciate your participation in the Forums and sharing that you're getting a simplified sleep data since the beginning of 2020. Thank you for your efforts to resolve this, you can confirm the troubleshooting steps in our help article: Why don't I see sleep stages today? 

 

I am sorry to hear about the difficulties you've experienced trying to contact our Support team. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You will receive an email from them soon.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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