Versa: Sleep and DND modes not available

[cmac1148]

Sleep mode and do not disturb are faded on on my versa, I can't click on them to apply.. What's the story?

I restarted phone and the app and the versa 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @cmac1148, it's nice to see you again participating here in the Community Forums. 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

I'll be here if you need anything else.

[cmac1148]

Hi there,
Thanks yeah I got sorted ....one thing I still have problems with is the
notifications .... They will work for a while and then stop working and I
can't get them back.... Any suggestions ?.. I've updated the app etc

Claire

[RicardoFitbit]

You're welcome @cmac1148, your reply is appreciated.

I'm happy to know that your original issue was solved. Regarding the notifications feature of your Versa, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

I'll be here if you need anything else.