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Versa Sleep and Weekly Exercise not updating on Versa

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‎09-20-2019 13:56

‎09-20-2019 13:56

My Versa has the sleep data and exercise data from yesterday on the "today" screen. Bizarrely it's showing my exercise from yesterday as today (completely different time and length than today). Yet its all correct on ny Fitbit app. Whoever it does show my active minutes as correct. I started the workout manually and it does show in the app.

Reached out to support and tried resets, syncing, deselecting sleep and exercise on the today screen, restarting, resyncing, selecting them again. Deleting app and redownloading. Im up to date on the updates. Just did an update last night but my issue has beeb happening since ive gotten the fitbit so it didnt change.

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‎10-02-2019 12:53

‎10-02-2019 12:53

Welcome to the Fitbit Community, @DebraAnnmarie. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your sleep and weekly exercise are not updating on your Fitbit Versa. Thank you for your efforts to resolve this and for taking the time to get in touch with our Support Team. I recommend to keep communication open with our team since they have already all the details and special tools to continue investigating the issue. I know they will be glad to help you in the best possible manner. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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