Versa Smartwatches - Fitbit OS 4.1.3 Firmware Update (70.80.0)

[AlessFitbit]

Fitbit Update: 5/27

Hey, everyone!

I'm happy to announce that Fitbit OS 4.1.3 was released to all users. If you haven't already please make sure you update to the newest software for your Versa Smartwatch. It's important to always have the watch on the newest software version so that it runs smoothly along with the Fitbit app. 

If you have any difficulty updating your Fitbit device, review these troubleshooting tips.

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Hi, Versa Smartwatches Family! 

We’re excited to announce the release of Fitbit OS 4.1.3. available for Versa, Versa Lite, and Versa 2. 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa smartwatch here. 

If you run into any trouble updating your Fitbit device, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Nealkat]

This is really unbelievable. 

[Molly51]

Yes it is. They really do not care. Believe me. They should be all over this to correct. They are not. Why would anyone give them any more money? Not me.

Jackie Price

[roark007]

Mine doesn't work either.

[Konsta_]

My Versa Lite has got update today. Update process went through fast and smooth. The watch is working fine, nothing to complain. 😎 

[SunsetRunner]

Konsta_ keep us updated please. My Versa did the update and worked fine for about 2 weeks. Now, apparently, I"m part of the "odd" problem. May I ask how old is yours? My Versa was about 1 year old. I don't remember 'cause it's my second one. They replaced the 1st one after the HR went bad. Funny thing though....I kept the old one, recharged it 'cause it was dead, re installed it to the app, DID NOT do the update, and it's WORKING FINE! Minus the HR.

 

[Konsta_]

My Versa Lite is going to be one year old on June 1 2020. 

[shellyark]

Day two and still unable to connect my Versa via Bluetooth.  Tried resetting iPhone, deleting and reinstalling App, with no success.  Instead of upgrading my watch this year and after many years of Fitbit issues, I am ready for a change.  

[SunsetRunner]

All I can say is good luck. Please keep us posted. I have one Versa that is
dead and one I will never update until a solution is found.

[praxnair27]

I received a firm update link on 23rd morning, and I took a risk by updating my app and the tracker.

I'm happy to report that the tracker has been working well for the last 54 hours, without any interruption etc.

I hope it will continue to work without issues.

Wishing all of you success in getting your trackers to work well.

Best wishes. Stay safe !

Prakash 

[DarkPixels]

I just updated to the latest 70.80.0 firmware with my Versa Lite (received it at the end of Dec. 2019 as a replacement Versa Lite because the touch screen stopped being responsive and was replaced under warranty).  I used an iPhone with iOS 13.4.1 to do the update. 

I first rebooted my Versa Lite before doing the update to make sure everything was fresh and ready to go (holding down button for 10 seconds).  The update was fast and everything seems to be working, it synced right away. I'm using the Maker clock face by MicroByte which sometimes requires you to reload your custom settings after a firmware update but this time it continue to display things as usual.

Hopefully it will continue to work properly.

[Newtripley]

Just got the message that an update was ready for my versa 2

Went ahead updated very smoothly looking forward to see what improvements it'll bring over the next days 

[MarreFitbit]

Hello everyone.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

For the ones who are still working with our Support Team I'd suggest to keep your conversation with them as they'll know what's the next step to try after everything you have done. Just note that we may need more than 7 business days to respond, due to recent events affecting our operations.

If you've already spoken to our team who gave a discount option as per our Warranty Policy, this is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

I'm glad to hear that some of you are no longer having issues with your Versa smartwatches, thanks for sharing your comments. 😉

If you need help updating your Versa, find step-by-step instructions for updating it here. 

If you run into any trouble updating your Fitbit device, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience and understanding.

[SunsetRunner]

Since the update, I have noticed that I cannot adjust screen brightness or how my Versa wakes. I have tried to restart it and it did not make a difference.

[web74]

Will this remove the Control Center on the swipe down for Notifications?

[AngryToddler]

It appears I was 2 updates behind. I updated again last night (32.70.8.0) and have regained all functionality (notifications, alarm, etc.) except my HR monitor. I'm actively working with support to troubleshoot it , but it may be be dead. The update applied with no issues. Good luck everyone. 

[Glorelid]

Hi I have tried everything written restarted uninstalled installed etc. contacted support three times with no response yet. My versa is 2 years old so the store here in Australia is not covering anything. In 2 years this is the first time that after an update my tracker will die. Everything was working except for the heart rating which stopped a couple of months ago but at least everything else worked. The update crashed my tracker and have not been able to turn it on thereafter. It is currently in the charger so it is not battery. It stopped working on the 21st and every morning I try the restart thing and nothing. Is this the end of my tracker?

[msp47]

I bought my Versa 2 in September 2019. All was fine until the firmware update in December 2019. After this update, the battery would discharge in about a day. The watch would regularly reboot. The touch screen would freeze and become unresponsive requiring s restart. Subsequent firmware updates did not resolve this problem.

Fitbit customer support refused to acknowledge that there was a problem and that it was all our (the users') fault.

I have just received this latest update ... from my perspective, all the problems I was experiencing are now fixed 🙂.

What a shame Fitbit support has been so useless. No method for rolling back to previous firmware & denial of the problem. I would need a lot of persuasion to buy another Fitbit product.

[web74]

Will not buy another and will earn others away from buying Fitbit as well.

[Molly51]

More than likely it is the end. Sounds exactly like what happened to me last week.

Moderator edit: personal info removed

[dorien11]

Since this update my Versa 2 has been drained from 100 to 35 overnight. I shut down and restarted but it is draining about 10 percent an hour and I can't stop it. Any help?

Edit: after doing another shut down and reinstalling the Fitbit app I'm back to normal