Versa Smartwatches - Fitbit OS 4.1.3 Firmware Update (70.80.0)

[AlessFitbit]

Fitbit Update: 5/27

Hey, everyone!

I'm happy to announce that Fitbit OS 4.1.3 was released to all users. If you haven't already please make sure you update to the newest software for your Versa Smartwatch. It's important to always have the watch on the newest software version so that it runs smoothly along with the Fitbit app. 

If you have any difficulty updating your Fitbit device, review these troubleshooting tips.

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Hi, Versa Smartwatches Family! 

We’re excited to announce the release of Fitbit OS 4.1.3. available for Versa, Versa Lite, and Versa 2. 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa smartwatch here. 

If you run into any trouble updating your Fitbit device, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Andercho]

Unless there's a way to revive my dead versa whatever new firmware fix is meaningless.

[salvy2019]

same thing happened to my fitbit after I updated the battery last for half a day only so I have to charge it 2x a day

[benedikt.ebli]

Maybe Fitbit should consider to establish a paid update service for some bucks. Also for Fitbits out of warranty. In every case you will get a working watch back.

[Ksat28]

Hi,

I just got the Versa Lite for my husband and every time we try to update, it stops. We have done the trouble shooting steps and I have restarted the watch and his iPhone. But the watch is still not updating. We can’t see anything on his watch besides it saying to first download the Fitbit app. What can we do? Thanks in advance for your help. 

[Lseath]

How do I provide feedback regarding an issue with the update?

Can't find any support information.

The do not disturb function is now disabled and I am unable to reapply it.. the option is greyed out

[salvy2019]

I don’t understand your response, I am trying to get some help because after I updated my versa the battery doesn’t last long that I need to charge it twice a more.

Sent from Yahoo Mail for iPad

[Squidgmy]

Hey that might be sleep mode, try that, mine was on a while ago and I didn't know why. Button above do not disturb I think.

[SunsetRunner]

Thanks for your reply @JuanJoFitbit 

It actually is Fitbit clock face that's giving me the grief. 3 days later and it's still loading and won't let me change it. Any useful tips please?

[MarreFitbit]

Hello everyone. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I'm glad to hear some of you are already back on track after following the recommendations provided here or after contacting our Support Team. 

For the ones who are still working with our team I'd suggest to keep your conversation with them as they'll know what's the next step to try after everything you have done. Just keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox someone will get back to you as soon as possible.

If you have been offered a discount for a new Fitbit instead a replacement as per our Warranty Policy, please note that his is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

If the battery of your watches are still draining quickly, please make sure to follow the recommendations provided here: Can I extend my Fitbit device's battery life?. If this started happening just right after the firmware update, I recommend to restart your watch and wait until the battery gets down to fully charge it again. Wait until you see that your watch is at 20-25% and go for a full charge. 

If you have any difficulty updating your Fitbit device, review these troubleshooting tips. Also, please make sure you update to the newest software for your Versa Smartwatch. It's important to always have the watch on the newest software version so that it runs smoothly along with the Fitbit app. 

Hi there @SunsetRunner. Thanks for getting back and for the screenshot provided. Please try the recommendations I provided in this post. If you continue having issues, please reply to that thread as your topic seems to be more related to it that an issue with the firmware update. 

As a side note, I must say that I really appreciate all of you are helping each other. However, one thing I'd like to advise you (since a lot of you have done so), is that please try avoiding multi-posting, this refers to consecutively in the same thread, which can make conversations less readable for others. If you wish to add something to an existing post, you can click the three dots at the top right of your post to edit it. You can also mention users directly by using the @ sign and typing their usernames. 

I'll be around if there's anything else I may do for you all. 

[Ecfabbro]

Nothing but problems and after 2 years and 3 watches, I'm done with Fitbit. Terrible product, Terrible service. Your firmware updates have killed all 3 of my watches! Ridiculous!! Watch just cycles through resets now, won't come up, won't sync. Uninstall, reinstall...nothing works. Hard reset, doesn't take. Place in charging cradle, no luck. After endless encouragement from friends and family, I'm finally dumping this trash and my Samsung watch will arrive today. I will never suggest your product to anyone! The only good thing going for y'all is your app. Everything else is trash, custom service included!!

[Jeanne18944]

I updated and then the next time I tried charging my Versa is got fried. It got real hot on charger and will not work or charge anymore!! HELP

[KellyCurley]

Every since updating to this new firmware my Versa 2 isn’t accurately tracking my steps or stairs. My battery is also draining. I’ve been a Fitbit owner for a few years now and am ready to go buy an Apple Watch. Please help. I’ve tried shutting it down and the factory reset. Nothing works. 

[MarreFitbit]

Hello there @Jeanne18944 and @KellyCurley, welcome to the Community Forums. I'm sorry to hear about your Versa smartwatches' behavior. We created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Hi @Mel_issa_, @shellyark, and @Molly51. We're sorry to hear you go, we'll be around if you need anything else in the near future.

[MikeD73]

Two simple questions @AlessFitbit @MarreFitbit .

1st: With regard to OS 4.1.3, did anything change between 18th May and 27th May? I don't understand why there is a "best answer" and why it's an update. Between 18th and 27th May I tried a factory reset and set it up again, but the problem in my 2nd question is still present.

2nd: Should my Versa (original, not lite or versa 2) shut down and power off when told to through settings/about/Shutdown? It hasn't since the December 2019 update, needs a 2 button reset to bring it back to life and when I do I can tell it was still using battery whilst it looked like it was shut down.

That's all, simple questions.

[SunsetRunner]

@MikeD73 

Good luck in getting an answer regarding the battery drain due to the device not really turning off that was introduced with the December firmware update.  I have asked this question repeatedly in both the threads for the April and this update and no acknowledgement of the issue or a response.  Just troubleshooting tips that don't make a difference since it's a coding bug in the firmware.

Just like I've asked why the moderators continue to recommend doing a firmware update when Fitbit can't guarantee that the firmware will either work or not work on an out of warranty device.  You take a gamble downloading the firmware onto your device and hope it that it works like it should and not have either a bricked device or a device that looses it's functionality.

[Mikefl47]

I have the versa 2.  When I synced before it was quick. Now it takes forever if it synchronizes at all.  Horrible since the last update.

[sandeepv1]

After the update my display stopped working, and I am not getting right support from customer support. It sucks!

[benedikt.ebli]

For all Apple Watch buyers: It is nice for you but this is a Fitbit OS thread. Also the Apple or Samsung watches are a other price category. So please stop spaming this thread. Instead please open a new thread for this.

@topic

Battery drain still occurs. I won't do a hard reset because I don't want to loose data. Battery currently lasts 1 to 1 and a half day. Not very satisfying. Interesstingly my Ionic was fixed with the update. Also without hard reset or factory reset. 

But the enormous vampire drain when switched off still occurs on both devices. Please fix this soon.

[IgorC]

First I installed the new firmware. Then the screen and two of the buttons stopped working, I wrote to the support, still waiting for an answer. 
That evening it suddenly started working for a couple of hours. I went to sleep, was woken up by it flashing lights (I always take out any notifications during the night for obvious reasons). I had to put it out in another room so I could sleep. 
Next morning i tried to connect it. It's not working. I tried charging it. Nothing. It's dead. 

[Lyra1109]

Hubby just did firmware update for his versa, and now it's not even switch on. He tried to press all of the 3 buttons for more than 20 seconds, but nothing happened. 

Any suggestions?