Versa Smartwatches - Fitbit OS 4.2 Firmware Update (71.6.19)

[KateFitbit]

Update 9/3/2020: This update should now be available to all customers. If you have any difficulty updating, make sure you are following the directions in this article, and then provide as many specific details as possible in your post so that we can assist.

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We've started rolling out Fitbit OS 4.2 Firmware Update (71.6.19) for the Versa series.

We release firmware updates to all customers in phases. The update will be available to everyone soon, and a banner will appear in the app when you can install the update. If you don’t see the banner yet, check the app again later.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

Release notes can be found here.

HOW DO I UPDATE?

Step by step instructions for updating your Versa device can be found here.

We recommend updating your Versa over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Versa to Wi-Fi, check out this article. 

If you run into any trouble updating your Versa I recommend reviewing these troubleshooting tips. 

[Sammandy]

It’s designed to say heart rate is zero 24/7?   Think not.  I’m obviously not dead 


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[Jenniferb3]

I am not getting any notification or emails , I am thinking of doing this since mine updated yesterday and it was fine yesterday , and I had no prob .. do you think that would work ? I have not even had it a month ? And it won't find my Bluetooth now either.. it's like really. That's why I try not to do updateds automatically either cause of crap like this... I hope someone can help me 

[RhonaBegg]

I’m having exact same issue ... black screen and tried everything you have mentioned and no joy .... definitely an issue with the latest update ...,angry contacted customer service and out of warranty so a set 35% discount off a new one 

[Ann133]

I have been told dont do a factory reset and then had support tell me to do one anyway and it bricked the watch.

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[RhonaBegg]

When mines Is  on charge it comes on for a second and then black screen .... removed it from my Bluetooth and can’t get it to find it again to synch  ......is yours under warranty?

[Ann133]

Once they sent me a replacement they told me no refunds.  This is my third replacement and still terrible support for a bad update that ruined my watch.  Terrible customer service.

[Cutieb]

That’s disgraceful !!

[Barshyamam]

Thanks MarkMM.  My Versa 2 seems to be working fine then.  On the day I updated the firmware, it didn’t do the zones right, but it’s been fine since.  Helps that I now understand how it counts minutes in each zone.  Appreciate your insights.

[Mam8]

I did the update today, now I no longer can access active minutes - only active zone. It did say that you could switch back to active minutes but for the life of me I can't figure out how. I contacted chat and they had no idea, kept giving me instructions that were irrelevant and not in the app at all. Very disappointed in Fitbit and their support staff.

Funny thing is on the fitbit login through my laptop active minutes are still showing, but on my android - samsung galaxy s8 and my versa 2 it only shows active zone.

[Sammandy]

Good thing I didn’t do that.  I was going to 


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[Sammandy]

I purchased a 2 year warranty so it’s still warranties.  Might have to do that 


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[Konsta_]

I've just updated my Lite. Everything went fast and smooth.  

[RonaldM]

After reading all these posts with update issues I am also happy to see it worked fine for me. Now I hope it will be problem free the coming days. I also noticed a new app 'Find my phone' automatically installed. Tested and it works like a charm. Didn't see any mention in the release notes on the app. 

[nch123]

Hi, there is clearly a major issue with the new update. Please see this link to other users who are having the same problem as I am. The graph still accurate records the data, however the zones above are remaining on 0. 

Is this being looked at?

https://community.fitbit.com/t5/Other-Versa-Smartwatches/Incorrect-zone-minutes/td-p/4448454

[Sammandy]

I factory reset it and it worked.   Yay!!!

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[Cutieb]

Yes the factory reset seems to be the thing to fix these issues, but it really shouldn’t be how to solve it . I mean surly a update is supposed to make the watch better not worse . This update issue seems so wide spread you would think they would have looked into fixing it . So disappointed in Fitbit I expected more from them as I guess we all do

[Ann133]

Factory reset bricked mine.

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[Barshyamam]

It wasn’t until the next day that mine started working correctly.  My go to actions when my Fitbit is wonky, is to turn my phone off and back on and do a reset of my device.  Good luck!  Yes, super frustrating!

[Bongcp45]

finally i got the "update tracker" pops up, but after following this thread, i am now hesitant to update my Versa2.

[CowboyOK]

I am having the same problem.