Versa Smartwatches - Fitbit OS 4.2 Firmware Update (71.6.19)

[KateFitbit]

Update 9/3/2020: This update should now be available to all customers. If you have any difficulty updating, make sure you are following the directions in this article, and then provide as many specific details as possible in your post so that we can assist.

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We've started rolling out Fitbit OS 4.2 Firmware Update (71.6.19) for the Versa series.

We release firmware updates to all customers in phases. The update will be available to everyone soon, and a banner will appear in the app when you can install the update. If you don’t see the banner yet, check the app again later.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

Release notes can be found here.

HOW DO I UPDATE?

Step by step instructions for updating your Versa device can be found here.

We recommend updating your Versa over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Versa to Wi-Fi, check out this article. 

If you run into any trouble updating your Versa I recommend reviewing these troubleshooting tips. 

[swatton]

wish it did on mine !

[Coltsgurl17]

Mine update yesterday during the day. Now today the app and website dashboard says I have 30k in steps but watch say 5k. The watch is right. How do I fix this? I have Uninstalled app, restarted phone, restarted watch not sure what else to do. 

[swatton]

I am this update its caused so many problems.

[Hamdog01]

Anyone else having issues with this new zone mins causing your calories to decrease?

I finished a bike run my calories where a 2084 came home had a shower sat down to update my food log and my calories dropped to 2634. This has happened ever since the update Fitbit what is going on your suppose to burn calories not give them back?

please advise what is going on this is the Versa.

thanks

thanks

[pondkeeper401]

I updated yesterday and today my swim did not auto recognize.  

[rainstar11]

I updated yesterday and now my Today app is useless. Refuses to update on my Versa Lite. Sleep data, heart rate zones, and exercise octagon are all stuck on the day before the update. I've turned Bluetooth off and on, restarted the device on and off the dock, changed wifi connections, unpaired and repaired the device, nothing has worked. 

HELP.

[Rayne88]

I had similar issues and had to do a factory reset =\ it worked to be fair, just really annoying

Sent from my iPhone

[Newtripley]

Hi

Just updated today..I wanted to wait for about a week just to let the glitches work their way out ... Anyhow update went smoothly... looking forward to seeing the "New Active Minutes" feature work over the next couple of weeks....Then my new Versa 3 should be dispatched!!

[katie6387]

Same with mine! At first I didn't notice it because it was only two minutes off, then was ahead by three, and now it's an entire hour behind.. nothing I've tried has fixed it, and now it's causing me to be behind in a challenge I'm on.. hopefully it gets fixed soon!

[LTA123]

Yesterday the update finally started installing but lost connection before finishing. My tracker is showing the latest version but still wont sync. Last time I was able to email fitbit for help but can't see this option now. How do I contact them? 

[jackejack]

I experienced a firmware update failure. My Versa seemed to be okay, but, the following day I noticed I wasn't getting text or call notifications. As the day wore on, it also lost more time. When I left work, it was almost an hour behind. I tried restarting it, logging my phone on and off and was unable to reestablish communication between the phone and the watch. I next tried a reset to factory settings. I figured I'd set it up again and just start fresh. The unit at this point had been fully charged. It didn't work out quite the way I'd hoped. It seems to be dead now. I can hold the back and bottom buttons for more than 30 seconds and get no response at all. Thankfully, I kept my $15 Casio, I can at least keep accurate time.

[jackejack]

You can get an Apple Series 3 for less than a new Versa 2

[MarreFitbit]

Hi everyone! 

First and foremost, I would like to thank you for taking the time to provide feedback regarding your experiences with your Versa smartwatches. I wanted to let you know that your voices have been heard and your feedback has been forwarded to our team. 

We've noticed that some of you have different issues with your Versa smartwatches after the update so if you're still running into any issue with your watch, you can try the suggested steps listed below before checking with our team:

• HOW DO I UPDATE?
• Find step-by-step instructions for updating your Versa smartwatch here. 
• If you run into any trouble updating your Versa, review these troubleshooting tips. 
• If you're having syncing issues with your Fitbit. Please try these steps: Why won't my Fitbit device sync? If the steps don't work, you can attempt the factory reset on your Fitbit. Remember to remove your watch first from the Fitbit app and from the Bluetooth settings on your phone.
• If you've noticed issues with the battery of your Fitbit, please try these steps before checking with our support team: Why isn't my Fitbit device's battery charging? or Can I extend my Fitbit device's battery life?
• If you have issues with your AZM, see this post.
• If the screen of your watch isn't responding to swipes or it's not turning on, but it seems to be still syncing:

 -  Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

-  Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

Hope that helps, I'll be around if you have questions present. 

[swatton]

Have done everything that is on here and it still wont sync I have reset 3
times and no different , wish I had known this was going to cause problems
I would not have updated I am sure watch would have carried on working
without it !!!

[Cybdiver]

So it's a long weekend and I went gambling and tried the update.   First I shut off all Bluetooth devices so the Versa (1) wouldn't get confused,  kept on the one device I would sync with.  Then I shut off all things using Wi-Fi so there were no drains on the signal.  I stuck a chicken in a bag and swung it over my head three times and yelled whoop whoop.  Rebooted by routers.   The update took less than 5 minutes.  Ran smoothly.   The watch rebooted without issue.   Still testing all the features so far it won't find my phone not sure how that works.  I said it's over there but the watch didn't listen.  It shuts down and restarts normally again without a battery drain. It appears to be doing step count okay.  1,2,3,4, I'm exhausted.  Tried swimming yesterday that actually worked better.   Can someone please repost the link that shows the update information like the new features and fixes.  Thanks I'll keep testing,  Let's where's that crash test?

[RhonaBegg]

If I’m still having major issues ( tried all of your steps ) who do I contact ? As last time contacted online help didn’t acknowledge major issue with 4.2 update

Sent from my iPhone

[swatton]

its good you had probs unlike the thousands that have !

[ahzryn]

Add another Versa casualty to the firmware update I guess. Although, I have to say I haven't quite seen what happened to my tracker here; after the firmware update it still syncs, the phone sees it, it's still tracking, it still charges, and the screen comes on, displays, and responds, but I have NO text, only graphics. So, for example, after I changed the clock face to one of the default Fitbit faces as suggested to resolve (Chronograph), I ONLY have the dials displayed, nothing else. Less than helpful. 😛 When I swipe for notifications, only the horizontal rules are displayed, no notification content. When I swipe right the icons for apps are displayed, but when I access any of them, again, there's no text so I can't really do anything further. A soft reset got me absolutely nothing. Before the firmware update it was perfectly fine and battery life was going string, so I wasn't looking to upgrade any time soon.

I tried chatting with an agent this morning, and it appears the only solution is a replacement or a discount on a new tracker. I was really hopeful there was a fix for this firmware update, especially since the tracker is still responding. Well, kinda. I mean, it's only MOSTLY dead.

Tammy

[Crystylelove]

Clicked on Extending battery but no luck. I have the Versa 2 and I don't even get 24 hours on a full charge since the update. 

[dragn]

Did my versa update a couple days ago and noticed yesterday that it was 6 hours behind and wouldn't sync. Have had an issue with every Fitbit I have had over the years so tried everything to get it to sync and nothing. Even did a factory reset, now I have a over priced braclet