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Versa Special Edition not connecting with phone

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‎12-02-2019 19:38 - last edited on ‎12-03-2019 03:45 by Fitbit Moderator

‎12-02-2019 19:38 - last edited on ‎12-03-2019 03:45 by Fitbit Moderator

My watch will not connect to Bluetooth or WiFi.  I’ve tried turning Bluetooth and WiFi off/on multiple times.  Updated my iPhone and did reset of watch.  Nothing has worked!!! It last synced on Friday, 11/29.  I received this as a gift from my husband for Mother’s Day.  I want my watch to work again!!! Help!

 

 

Moderator edit: updated subject for clarity

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‎12-03-2019 03:44 - edited ‎12-03-2019 03:45

‎12-03-2019 03:44 - edited ‎12-03-2019 03:45

@SunsetRunner, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not connecting to your phone's Bluetooth or WiFi. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎12-06-2019 03:40

In response to JuanJoFitbit

‎12-06-2019 03:40

@JuanJoFitbit, troubleshooting didn’t work so I contacted Support. After multiple tries, my device is being replaced.  Thanks.

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‎12-10-2019 08:58

In response to SunsetRunner

‎12-10-2019 08:58

@SunsetRunner, I'm sorry for the late response. However, I'm so glad to hear that our Support team took care of your case and you will be back on track with a replacement unit soon. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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