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Versa Special Edition won't receive notifications

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‎09-25-2020 23:56 - last edited on ‎09-28-2020 12:16 by Fitbit Moderator

‎09-25-2020 23:56 - last edited on ‎09-28-2020 12:16 by Fitbit Moderator

Hi, why won't my fitbit versa Special edition sync notifications? I have turned everything on and tried sending a test from the app and the watch has nothing?

 

 

Moderator Edit: Clarified subject

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‎09-28-2020 12:19 - edited ‎09-20-2023 05:40

‎09-28-2020 12:19 - edited ‎09-20-2023 05:40

Hi there @JenJen76, welcome to the Community Forums. I'm sorry to hear that your notifications aren't coming through your Versa SE, I understand where your concern is coming from. Thanks for the details provided in your post and for your time and efforts in trying to solve the issue prior to posting here. I'll be glad to continue assisting you. 

I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

If you haven't done so yet, please follow the troubleshooting steps provided here: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-28-2020 12:19 - edited ‎09-20-2023 05:40

‎09-28-2020 12:19 - edited ‎09-20-2023 05:40

Hi there @JenJen76, welcome to the Community Forums. I'm sorry to hear that your notifications aren't coming through your Versa SE, I understand where your concern is coming from. Thanks for the details provided in your post and for your time and efforts in trying to solve the issue prior to posting here. I'll be glad to continue assisting you. 

I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

If you haven't done so yet, please follow the troubleshooting steps provided here: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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