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Versa Special edition battery draining in 1 day

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First post, and I'm sorry in advance for any attitude that comes across, please know I'm just completely fed up, frustrated and upset right now.

 

So, I bought a Versa Special Edition on July 7th at Best Buy.  

Every day it dies.  I have yet to have it last more than a day, usually less than 24 hours.  I've been reading up on the topic, here, and have tried everything including:

 

  • Powering it off and on using the left button and bottom right button
  • Charging it for long periods of time (2-3 hours) even if it reads 100%
  • Turning off auto sync, always connected, etc.  
  • I use a Fitbit watch face, nothing fancy, no motion. 
  • Turn off quick view
  • Don't use any alarms, apps, notifications, or any of the features that first enticed me to buy it.


I charged it and wore it yesterday starting at 10 am.  It was dead by midnight. 

I am incredibly upset, because seriously, "turn off everything you bought it to use for, it's just a fancy $200 watch"?  What's the point of even owning it?  It's not great.  I have the receipt, but I'm missing the box sleeve, so I can't even get my money back from Best Buy, which I would do in a heartbeat at this point.  I used to sing the praises of Fitbit as a brand but I'm incredibly bitter and disappointed right now..  

I'm frustrated that I have a glorified piece of crap paperweight.  I don't have a great track record with Fitbit customer service, either, the last time I needed help with a charge HR, they took weeks to finally answer me and get me a replacement.  I'm frustrated that I'll be asked to do the exact same steps I've done everyday this week to try and get it to work.  It's currently sitting, dead (again!) on my bathroom counter.

So, I'm turning to the community, in the hopes someone has an answer that I haven't read several hundred times, because my faith in the product and brand aren't exactly super high right now. 

 

 

Moderator edit: updated subject for clarity

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@LadyLupo, welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Versa's battery draining quickly. It seems that you have tried the suggested troubleshoots for this issue. Since the issue persist please let our Support team know about this. I noticed that you already have a ticket with them so please work with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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