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Versa Stopped Tracking Flights of Stairs

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‎07-01-2020 17:16

‎07-01-2020 17:16

I just noticed that my Versa stopped tracking stairs on either June 19 or June 20. I was getting constant readings and straight 0s started on June 20. I have tried cleaning all the connectors on my versa and restarting it multiple times. I am on the most recent firmware for Versa and app version for my iPhone. I have the original Versa if that is important information too. Any thoughts on other things I might try?

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‎07-01-2020 23:49

‎07-01-2020 23:49

Your fitbit tracks floors by measuring changes in air pressure through a small hole in the back of the fitbit. If this hole becomes blocked then it can cause this problem.

 

Try cleaning it with, for example, an old toothbrush or a can of compressed air. Don't poke anything into the hole though as this can cause more problems.

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‎07-02-2020 05:23

In response to SteveH

‎07-02-2020 05:23

I cleaned that hole last night and tried again this morning and still nothing. 

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