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Versa Strap is broken within 2 months

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‎05-26-2019 23:40

‎05-26-2019 23:40

I bought a Fitbit versa around Mar 15th this year. Before turning 2 months, my strap is broken. I am also unable remove and replace it. Strap is too hard to remove from the watch. I’m able to remove only one side of strap. Trying to find some customer service in Singapore. I couldn’t find any.

 

1. Strap is broken in 2 months

2. Unable to remove the strap to replace

3. No customer service found in Singapore 

 

 

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3 REPLIES 3

‎05-27-2019 08:45

‎05-27-2019 08:45

@ArunVelusamy   I think your only customer support in Singapore is via e-mail and possibly Twitter.  The pin that holds the strap on is spring loaded.  A jeweler or a watch repair shop should have the tool you need to get the broken band off so that you can put a replacement on.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-30-2019 12:23

In response to LZeeW

‎05-30-2019 12:23

@ArunVelusamy welcome to our Fitbit Community! I'm sorry for the late response. However, since your Versa's wristband is broken, let me go ahead and forward your case to our Support team so they can review it and assist you accordingly. You will receive an email from them soon.

 

Thank you for your help @LZeeW!

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎06-01-2019 00:51

In response to JuanJoFitbit

‎06-01-2019 00:51

Hi @JuanJoFitbit ,

Thanks. I badly need some help right now. Yesterday, the strap is broken completely. I unable to wear now. Roaming around Singapore to find some watch mechanic as suggested by @LZeeW . Nothing worked out till now. 

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