01-02-2020
13:29
- last edited on
01-02-2020
17:41
by
JuanFitbit
01-02-2020
13:29
- last edited on
01-02-2020
17:41
by
JuanFitbit
My Versa is one year old. Never had an issue until four days ago. After swimming, which I’ve done a few times wearing my Versa the logo came on screen then it shut down. Tried restarting, wouldn’t charge or connect to iPhone. Display was stuck on and overheating. Now it’s working slowly. Did shutdown and factory reset but nothing works. It has a constant red light on the back where the green flashing light should be.
I can’t find where or how to contact customer service. Thanks
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
01-02-2020 14:08 - edited 01-02-2020 14:09
01-02-2020 14:08 - edited 01-02-2020 14:09
Hi @M.yng , here you will find how to contact Customer Support. Besides that I flagged your post to the Moderator Team since your Versa is one year old and there can be a warranty problem. Regards kuzibri
01-02-2020 14:08 - edited 01-02-2020 14:09
01-02-2020 14:08 - edited 01-02-2020 14:09
Hi @M.yng , here you will find how to contact Customer Support. Besides that I flagged your post to the Moderator Team since your Versa is one year old and there can be a warranty problem. Regards kuzibri
01-02-2020 16:02
01-02-2020 16:05
01-02-2020 16:05
You're very welcome, regards kuzibri
01-02-2020
17:39
- last edited on
06-19-2024
18:35
by
MarreFitbit
01-02-2020
17:39
- last edited on
06-19-2024
18:35
by
MarreFitbit
Hi @SunsetRunner , glad to see you again. Thank you for notifying us about the situation with @M.yng
@M.yng a warm welcome to the Community ! Thank you for your information.
I've contacted Support in your behalf. The'll be contacting you via email very soon.
Please keep us posted.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
01-03-2020 06:06
01-03-2020 06:06
Thank you. Feel a bit lost without my Fitbit 🙂