help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Suddenly stops tracking HR, steps, floors and calories

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-04-2018 17:55 - last edited on ‎12-05-2018 12:11 by Moderator Alum

‎12-04-2018 17:55 - last edited on ‎12-05-2018 12:11 by Moderator Alum

I am currently almost 6,000 steps into my day and suddenly all my readings are zero'd out. 0 floors, 0 steps, 0 calories, -- for HR. But I am still getting my cues to move, and I still have steps and calories burned showing in the app. I have reset the fitbit twice with no resolution. 

 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎12-04-2018 18:10

‎12-04-2018 18:10

That is really weird! I know you have already restarted a couple of times, but try a couple more times. If that doesnt fix it then first try turning the watch off for a few hours (Settings app on the watch and scroll down to About). When you restart it a couple of hours later (press any button), if it is still not displayimg your data, try a factory reset (settings app on the watch and scroll down to About). You will then need to set up again. If that doesnt cure it you will need to contact Support (link in my signature)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer